Human behaviour: some thoughts

I haven’t shared a journal style blog in a while and what with the way things are I thought now might be a good time to get some thoughts down on paper (or screen!).   Its day two for me of working from home [or at least it was when I wrote this], having been in work all last week but then developing a cough and temperature over the weekend leading to me taking the decision to stay at home.    This decision was far from simple, or at least felt much less simple than it should have been.    My thinking was that I had a little bit of a cough but it most likely was from my run in the cold earlier in the week.    I was looking to justify to myself how it would still be acceptable for me to go into work.   I didn’t like the thought of leaving my team to it, to them working in the office at my request on Monday but without me being there.   This felt like a betrayal of my team and therefore I needed to find a reason or justification which would make attending work acceptable.  My initial thinking paid little consideration to the potential impact I might have had going into work or to the signal I would be providing the team, showing them that it was ok to behave heroically and attend work in spite of illness, personal wellbeing and the potential risk to others.

The issue of risk to others is one that particularly interests me and possible the issue which helped me eventually make the correct decision to remain at home.    In thinking about this risk, the concept of near-misses and remote-misses in relation to the World War II bombing came to mind.    Heading into World War II psychologists were worried about the significant impact on mental health which widespread bombing of London would have.   There were fears that society would collapse.   The reality was far from this, as people came together and developed a community spirit and resilience, almost the opposite behaviour as to what was expected.   As psychologists sought to understand what happened they came upon the concept of near and remote misses.    A near miss meant a person physically felt a bomb go off and saw the aftermath in the dead, including friends and relatives.   These people suffered psychologically and often physically from bombings.   Remote misses referred to those people who heard the bombs fall and saw the damage to building but who did not experience any direct loss or see injuries and deaths first-hand.   The vast majority of Londoners fell into the Remote Miss category.   For these people, they were spared and may have seen themselves as lucky, and with each subsequent bombing they survived they felt more and more lucky, and even invincible, each subsequent bombing reinforced their belief that bombs didn’t impact on them.   It is through these people that the community spirit and resilience built despite all the death and destruction across London during the bombing.   Taking this idea and applying it to the Corona virus we have near misses in those who either contracted the virus or have loved ones who have contracted it, and even died from it, but we also have the remote misses in those who haven’t contracted the virus, or had mild symptoms or even who are infected but asymptomatic but who were aware through the news, social media, etc.   The remote misses, like in London, significantly outnumber the near misses and through this and the sense of invulnerability or “it won’t happen to me” which may have developed, may have been behaving counter to the guidance being offered by the government.   As such “social distancing” wasn’t being adhered to as it wasn’t important, or at least wasn’t perceived to be important.   To be clear, the concept of remote misses helps to explain behaviour but it doesn’t excuse it.  For me, in understanding behaviour and my own thinking, I was better able to question it and arrive at what I consider the “right” decision.

The other factor which eventually led me to the decision to stay away from school was the potential that my own behaviour might model for others my expectations.    If I would consider going into work more important than my own health and the potential risk to colleagues, then this communicates to others what I consider important and therefore what I expect of them.   Even if I verbalise the importance of everyone looking after their own health first, if I had gone to work this would have provided an indicator counter to what I had spoken.    I realised I needed to be conscious of the non-verbal cue my attendance, complete with a cough, would send.

Social media posts have been quick to condemn those who didn’t adhere to social distancing guidance however I am not sure such condemnation serves much purpose.   Now to be clear I am not condoning those flaunting government advice however I do think it is important to at least to try to gain some understanding as to how certain behaviours occurred.    Online for those occupying the moral high ground, their decision-making processes look simple and flawless.   These people knew what was right and acted accordingly.   Or at least that’s what social media would have us believe.    The reality I suspect is not so simple or at least for me it isn’t, as the decision to not go into work with what I considered a minor cough, a decision with a hopefully obvious “right” behaviour, caused me to stop and think and to wrestle with my own thoughts.

As it was, I stayed home, doing what was the right thing.   Hopefully the next time a similar dilemma arises I will also do the right thing, however for now I am more conscious of how easy it is for us as human beings to consider, to rationalise and justify, but despite this still manage to arrive at the wrong answer.

 

You can read a little about direct hits, near misses and remote misses here.

JISC DigiFest: Digital Citizenship

Following my DigiFest session I thought I would share some thoughts which went into my session.

It is important to firstly acknowledge that our views on technology are very much the result of our experiences.  My experiences include learning to code in Basic on the Commodore 64 at an early age, before moving on to AMOS basic on the Amiga and then QBasic, Visual Basic and C++ on the PC.    This early use of technology, and the ability to develop software to solve problems has very much shaped my views.    Now, today I walk around with a mobile phone with over a million times more memory than my commodore 64, from less than 30 years earlier, and the growth rate across the period has not been linear.   A perfect illustration of this lies in how long it took various technologies to reach 50 million users.    Radio took 75 years whereas TV only took 38 years.   Bringing us close to today, Facebook got the time to 50 million users down to 3.5 years before Pokemon go managed it in less than a single month.   It is clear from this that the pace of changing is quickening.

Looking at our use of technology today we find that most of us now use technology for communication or entertainment in the form of mobile phones, social media and on-demand TV.   We are also increasingly being required to use technology to access governmental services, council services, banks, etc.    Technology is now integral to our lives and here to stay, complete with the ever-quickening pace of change mentioned earlier.

The more I think about the pace of change and the way that technology is becoming an integral part of our everyday lives the more the movie Ready Player One comes to mind.   In the movie Wade Watts makes use of virtual reality to live a double life, living as Percival in VR.   As the film progresses it becomes clear that his two lives aren’t as separate as he would like and that events in virtual reality impact on real life and vice versa.   For us, like Wade Watts, our lives in real life are inseparably linked to our digital lives.   In fact, I believe that it no longer serves us to think of digital citizenship as the term implies that there is something else available, a non-digital citizenship, when in fact there is not.    Possibly the discussion should not be of digital citizenship at all but simply citizenship.  As Danah Boyd, in her book, Its Complicated said, although the apps might change our online connectedness, our need to share and the challenges around privacy are “here to stay”.

Resulting from this new technology there are benefits or potential benefits and we need to acknowledge this.  A couple of examples include the current exploration of self driving vehicles plus the recent use of choreographed drones as an alternative to traditional new years day fireworks.  In relation to current events around the globe, there is also the use of Artificial Intelligence (AI) to identify new antibiotics and other drugs.   We need to prepare to make the best of these new opportunities and to ensure the students in our educational establishments are prepared.

But with the above benefits, there are also risks.    Fake news and the ease with which videos including interviews can be faked will increasingly make it more difficult to tell fact from fiction.   We also have challenged to individual privacy and risks around habits and potential addictive behaviour plus also the potential for platforms to go so far as to actually shape and influence human behaviour.

The danger in the benefits and risks of technology is the currently common resultant binary views of either technology as infinitely good or inherently bad and evil.    Sadly, these views are seldom of little use as to view technology as purely good is naïve whereas to consider it as purely negative equally naïve and simplistic.   The reality is that technology and more particularly the use of technology for a given purpose will lie in between the extremes of good and evil, positive and negative.   Any use of technology is likely to have its positives but also its drawbacks or unintended consequences and therefore we need to consider carefully the pro’s and cons and seek a balance.

Looking at how we prepare our students for the world and the issues listed above I can see the things which we do satisfactorily, through our eSafety programmers, however I can also see those areas where little or nothing is currently offered.   We currently discuss the importance of privacy settings on social media, of having strong passwords, of how online content, once posted, will remain permanent and of the need to be aware of bullying online.   These areas are currently covered.    Sadly, however little is said in relation to the conflict between user convenience and individual privacy, between individual privacy and public good, and between social media reporting on or actually creating the news and truths which we come to believe.     These are the areas which we need to discuss, for which there isn’t a single answer and therefore where the most we can do is help students develop their own views through discussion.  It is through discussion that we can hopefully ensure that students, when presented with the infinite challenges of technology use, will approach them with their eyes wide open.

This brings me nicely to raising a couple of examples, from the many examples available, which would make valuable discussion topics for use in our schools.

Algorithms and AIs can be manipulated by an individual or organisation, to their own ends.   

Do we understand why algorithms might exist?     Do we understand why an individual or organisation might seek to “game” an algorithm and the potential gains which may arise?   The use of a series of mobile phones to fool googles traffic analysis algorithm into identifying a traffic jam where one doesn’t not exist, resulting in it redirecting traffic away from a given street, being one simple example of what is possible.

Governments can filter and censor content based on political motivations.    

Do governments need to be able to filter content for public safety?   But could their filtering be used to shape public perception or to revise fact to their own political ends and political gain?   What is truth and should governments be allowed to control and revise truth?    We have already seen governments filtering internet content with their filtering then being identified as being lacking transparency and in their own self interest; Filtering of TikTok being one possible example of this.

Online companies can gather and sell your data for profit.  

Do companies need to gather all the data which they gather?   Do they have the right to sell this data?   Where data is anonymized is it possible for data sets to be combined which then might reverse the anonymisation process?   A simple example of this being a cellular carrier selling on viewing habit data.

Mary Aiken in her book, the Cyber Effect, identifies the need for us to “make sense of what’s     happening” and only through discussion is this likely to occur however one concern I have is where these discussions might happen.   In the current crowded curriculum they tend to be banished to the IT classroom, a subject which not all students will study.   I don’t think this is sufficient.   These discussions need to take place throughout schools, across the subject areas, across the stages, with students, with staff, with parents and with the local community.   Discussing the challenges of technology needs to become part of the culture, simply the way we do things around here.

As Danah Boyd stated, “Collaboratively, adults and youth can help create a networked world that we all want to live in”.  If I am to ask anything following my session at DigiFest, I would ask this:  Lets begin with a discussion in our schools, colleges and universities, any citizenship related discussion where technology has its part to play complete with its pros and cons, but let’s do it today.

You can access my full presentation from DigiFest 2020 here.

Final Note: As we now engage in much more home and distance learning due to the Corona virus it may be more important than ever for these discussions to happen, and to happen now!

 

 

JISC DigiFest: Thoughts from Day 1

I thought I would share some initial thoughts following day one of JISC DigiFest.  The event was launched with a very polished and professional pre-prepared video displayed on screens scattered around the events main hall, focussing on the rate of change in relation to technology and some of the technological implications of technology on the world we live in.   The launch session also included a room height “virtual” event guide introducing the sessions and pointing you in the direction of the appropriate hall.    In terms of the launch of a conference this was the most polished and inspiring launch I have seen albeit on reflection there wasn’t much particularly innovative or technically complex about it.

The keynote speaker addressed the changing viewpoints of different generations of people focussing particularly on Generation Z, the generation which currently are in our sixth forms, colleges and universities.   I took away two key points from the presentation.   The first was how each generations views were shaped by their experiences particularly between the ages of 12 and 20 year old.   Jonah Stillman used thoughts on space as an example showing how Generation X might have positive views focussing on the successes of the moon landing whereas Millennials may have a more cynical view following the Challenger disaster.   Additionally, Jonah mentioned movies as a social influencer and how those in the Harry Potter generation may view cooperation and trying hard, even where unsuccessful, in a positive manner.  Those born later than this may draw on another series of films, in the hunger games, resulting in a greater tendency towards competition and the need to succeed in line with the movies storyline of everyone for themselves and failure results in death.     The second take away point from the session resulted from the questioning at the end of the session around what some saw as the absoluteness of the boundaries between generations.    I think Jonah’s use of the word “tendency” addressed this concern in that the purpose of the labels was for simplicity and to indicate a general trend and tendency rather than to suggest that all people born on certain dates exhibited a certain trait.  It increasing concerns me that this argument keeps coming up when surely it is clear that there is a need to use simplistic models to help clarity of explanation and that no model, not matter how complex will ever truly capture the real complexity of the world we live in.

My 2nd session was actually the delivery of my own session.   I will be sharing some thoughts in relation to my presentation along with my resources in the near future.   For now I will simply say that the session was not one of my best.   I do however hope that my main message, in the need for greater and broader discussion in relation to citizenship within the now digital world we find ourselves living in was clear.

The third session of the day focussed on  digital literacy programme one particular university had developed.   I found it interesting in this and a later presentation, how digital literacy or digital citizenship appeared to often fall to the library in universities in terms of developing and delivering a programme.    In schools I feel the same topics tend to fall on the IT teaching department rather than libraries however it is interesting that something which should be permissive would find itself localised in educational institutions in a single department rather than being supported across the institution.   It was interesting how the programme the university developed had evolved over time, which seems to me to be the correct approach given how quick technology is changing.  I also found it interesting in that student voice suggested needs which then later students indicated they did not find useful.  In other words students themselves were not an accurate judge of their own wants and needs.     Session five followed a similar topic again looking at digital literacy however the presenters made use of a fairy tales as a vehicle to deliver their message of the pros and cons of the digital world we live in.   I must admit I enjoyed this presentation in its novel approach to delivering the concept in hand.

Session four focussed on partnerships between a university, a local council and a number of corporate organisations focusing in particular on data analysis and business intelligence.  I think schools have some way to go in this area as they regularly gather huge amounts of data however little is actually done with it beyond reporting it to school leaders, parents, etc.   I think the challenge is that schools often lack the resources which a college or university may have at their disposal, such as having data scientists as part of the staff body.   That said, the sessions seemed to indicate the potential for schools to leverage partnerships to fill this gap with minimal to no outlay on their own resources.

My final session of day one focussed on digital transformation, and like the key notes was insightful and inspiring.    Lindsay Herbert discussed the bear in the room, which is similar to the elephant in the room but more dangerous.     I particularly like the way Lindsay stated early on that the world was a “terrible place” citing issues such as the corona virus, fires in Australia, storms across the UK and ongoing technological change.   She then quickly moved on to the fact that we are inherently brave in our attempt to not only exist but to strive to flourish in this world, before then going on to identify various success stories where the bear in the room was tackled.    She left us with 3 main tips, all of which struck a cord with me, in that transformation starts with a worthy cause, requires lots of people and needs to be learned and earned rather than purchased.   The third tip in particular strikes a cord for me as I have encountered change where it has not gone as smoothly as I would have liked, and where significantly more effort was expended than had originally been attended;  In retrospect this may have been the change being earned, plus certainly involved a lot of learning.

Day 1 was useful with the keynote and closing session of the day being my highlights.    Have plenty of notes to digest when I get back home.  Roll on day 2.

 

 

 

EdTech: Supporting schools in a crisis

The current outbreak of the Corona virus has highlighted a particular educational need which I believe EdTech is well placed to fill;  the need for learning to continue when staff and/or students are unable to actually attend school either due to forced closures or individual illness or through forced isolation such as is required in relation to containing the Corona virus.

There are a wide variety of platforms in use in schools which can support remote learning plus platforms which can easily be put into place and even some companies offering their platforms free during this current crisis such as Centurys offer to Asian schools.    Sadly, as the list of options is very long plus I don’t personally have experience of all possible solutions and configurations, for the purposes of this post I am going to focus on the solutions I do have experience of.

I am going to start with Microsoft Teams as it is the one which immediately jumps to mind, in particular its “Meet Now” functionality.     The reason this functionality is first to my thoughts is my belief in learning as a social experience and therefore the need for interaction beyond simple file sharing, ideally in a video format complete with all the non-verbal cues present in our normal day to day interactions with others.   Via Meet Now lesson content can be shared as a live video stream including the ability to share desktop content such as presentations or worked examples, etc.   This is very useful for conducting a lesson remotely or allowing students to access a lesson remotely however it also includes the ability for the video stream to be automatically recorded so that students can also view it after the event, in an “on demand” basis.    Microsoft will also automatically transcribe the video making it easily searchable however I note that this very much depends on the quality of the audio within the video and the pace of speech, the accents of individuals speaking, etc so it isn’t full proof.

As well as in a class or group context Teams can also be used on a 1:1 basis to allow teachers to conduct video calls with students independent of the device they are using and their location.   Using the Chat facility, a video call can easily be started and again both student and teacher have the ability to share their desktop and/or share files as needed.    Where bandwidth is an issue, rather than using video, teachers and students can fall back to a text-based discussion albeit I believe video is generally preferable.  A student with a mobile phone and a cellular contract could therefore interact with their teacher from a quiet room at home or even while on a bus or train.

In relation to using Teams Microsoft have already shared some advice for where schools want to enable and use of Teams.  You can view this info here.     If seeking to setup Teams quickly, assuming an Office 365 tenancy is in place complete with student accounts, my suggestion would be to enable teachers to create teams for their classes and support them to use Team Codes to allow students to join the relevant class.  This means everything can quickly be put in place to allow for use of Teams.

In terms of more static content such as learning resources, worksheets, etc, which you might want students to access, this ideally could be delivered through whichever learning platform is in use within a school.   Teams can also provide this facility or a SharePoint site, another component of office 365, could be quickly created to host the relevant learning content files.    OneNote could also provide such static content however additionally OneNote can allow teachers to provide written and even verbal feedback to students on their work allowing a more realistic two-way communication and learning experience to be developed.    I suspect I could actually write a piece on OneNote on its own however for now the above will need to suffice.

Personally, I also think Flipgrid is worthy of mention as another possible video related solution which can be put in place quickly allowing teachers to share video content with students and students to reply again with video.  I think this could be useful for creating the feeling of group discussion where the students are in diverse locations and may not be able to access the video stream at a specified time.     Another app worthy of mention would be Wakelet in its potential use by teachers to collate resources quickly and easily ready for students to access as, when and where needed.

The options are many and I have barely scratched the surface.   I have focussed on the Microsoft solutions however Google offer similar functionality for those schools using G-suite rather than Office 365.    The reality is that there isn’t one correct solution, there are many possibilities and a schools chosen approach needs to fit the individual school.   I also think we need to share ideas and thoughts on this as situations like this may become more common either related to illnesses like currently, due to natural disasters or environmental conditions or due to other events, hence this post.   Mark Steeds comments are particularly useful as they come from actual experience of this rather than simply theory which I need to admit my views above are.    I also think we need to acknowledge that outside of dramatic events, the ability for remote learning to be possible and even encouraged is something we need to give more consideration to.   Using technology to enable and support remote learning is another tool in the teachers toolbox;  A tool which is particularly powerful in reaching individual students with individual needs.  Why, therefore, should it be restricted to use during special circumstances such as viral outbreak?

[Updated 06/03/2020]

A couple of additional Microsoft resources have been brought to my attention and are listed below (thanks to Ian Stuart, @IanStuart66 for highlighting):

Moving to the cloud

The cloud?

In what is my third post looking at aspects of IT Strategy I thought I would write a little about moving to the cloud.   I note that the ISC Digital group recommends schools move to using Office 365 or G-Suite, both of which are cloud based services, as part of their bursars 6 pack advice.

There has a long been worries about security and control over cloud-based solutions.   My feeling is that largely these concerns have decreased with time and as cloud services have matured.  Additionally, understanding of cloud services has developed however I note recently a conversation in relation to a school which hosted its data locally and was building its own solutions for reasons of data security, so the concerns haven’t gone away.    In discussing cloud services, I love the idea of the cloud simply equating to “someone else’s computer”.   This description works for me.  In using cloud services for your solutions you are simply replacing your on-site servers with servers someone else owns, located somewhere out on the internet.   The question though in using cloud services is one of asking whether the someone else you are using can offer something you cannot and whether or not you trust them.

Looking at G-Suite and Office 365 as cloud hosted productivity suites I can see a number of things which are being offered which aren’t available in a locally hosted solution.    Both Microsoft and Google have significant technical support teams plus resiliency and redundancy capabilities way beyond what is possible with a schools IT support staff and on-prem solutions.   They are able to collate threat intelligence from vast numbers of systems and users to help protect all those using their services.      They offer a consistent revenue based costing model rather than the capital heavy costing model associated with on-premise data centres and servers, plus they offer easy scalability in terms of adding users, storage, services, etc.

As with most things this isn’t however a one-sided argument and there are other considerations which need to be taken into account.   The need for internet access is one of the key considerations as if your internet connectivity is unreliable or if your bandwidth is limited then deciding on cloud hosting is likely to be a bad idea.    Access to data may be another concern, as with locally hosted solutions you will have full unfettered access to the databases containing your data whereas in the cloud you may have limited access, through APIs for example, or may have no access other than that provided by a solutions user interface.    Sharing of data may be a concern as your third party, such as Google or Microsoft in the above case, will have access to your data so we must consider how much we trust them to not misuse this access.    Another consideration might be in relation to solutions which don’t need internet access, only requiring local network access, which therefore may be safer kept locally hosted.   It isn’t simply a case of just jumping to the cloud, there are considerations and concerns which need to be weighed up.

One of the main concerns in relation to cloud services is the terms and conditions and understanding your rights and responsibilities under these terms.   The terms and conditions should identify the overall approach to security which a vendor takes including how they may or may not share data, what happens should you cease using the vendor, their approach to breach and vulnerability notification, and any provision allowing for you to audit a vendors activities. Now I am not going to write much on this here as I will share some thoughts on this specific issue in a future post where I can explore it in more detail.  What is key however is the need to carefully check the terms and conditions especially in relation to complying with your data protection/GDPR obligations and also in relation to business continuity and disaster recovery.    It is important to take a risk based approach and weigh up the benefits and potential risks and assure yourself and your organisation that risks are acceptable and that benefits are worth any risk.

I continue to view the use of cloud based solutions or the use of the cloud to host an organisations own solutions positively.   I can see lots of advantages and benefits.  I also so more and more of our systems, data and services moving to the cloud in the coming years however I am also conscious that the cloud is not a silver bullet and is not necessarily appropriate for all situations.   We need to consider moving to the cloud or cloud based solutions carefully.   That said, I am not sure how that is different from normal behaviour as any change or introduction of new solutions should be considered carefully with a view to advantages, drawbacks and risk management.