Author: Gary Henderson

Gary Henderson is currently the Director of IT in an Independent school in the UK.Prior to this he worked as the Head of Learning Technologies working with public and private schools across the Middle East.This includes leading the planning and development of IT within a number of new schools opening in the UAE.As a trained teacher with over 15 years working in education his experience includes UK state secondary schools, further education and higher education, as well as experience of various international schools teaching various curricula. This has led him to present at a number of educational conferences in the UK and Middle East.

LGfL, Lets Assemble

Friday 24th Feb marked the Lets Assemble event, the first time I had been to this event.   I was ill prepared for the high energy start to the day with the Rock Kidz team getting things off to a flying start before John Jackson took to the stage to the Rocky theme tune.    This was certainly far from the industry information security event I had attended in the same venue the day before.

Networking

As with most events of this type the key for me was the opportunity to network and catch up with people.   I managed to have a chat with Mark Anderson, Al Kingsley, Olly Lewis, Emma Darcy, Ian Phillips, as well as Tim and Terry from the ANME, among many others.   Somehow, despite repeatedly seeing him and also seeing his excellent cyber security session, I didn’t manage to stop and catch up with Abid Patel;  we seem to be making a habit of missing each other at events!

AI and ChatGPT

One of the topics which appeared within a couple of the presentations was that of Artificial Intelligence and in particular the recent interest in Chat-GPT.    Dan Fitzpatrick delivered a great session highlighting that the current iteration of AI, such as that in ChatGPT will only get better with time.    So, where some see potential and some see challenges in relation to AI impact on education and on learning, the situation is only going to accelerate.   He also highlighted how AI technologies enable creativity showing an example of using a variety of AI tools to create a short, animated video which apparently only took him 10 minutes to produce.   Rachel Arthur, who also presented on AI suggested power in the ability to “outsource” teacher administrative tasks allowing teachers to focus on relationships. This potential reduction in administrative tasks could certainly help towards workload challenges however she also highlighted some of the potential risks in terms of bias in AI solutions and also data protection related risks where personal data is provided to an AI solution.   My view is very much that AI is here to stay and like Dan suggested, their capabilities will only improve with further and ongoing development.   And it is clear that this development will be ongoing as Microsoft have invested in OpenAI, who produced ChatGPT, while Google are introducing their own solution, Bard, and I believe Amazon may be creating their own solution, while many others will likely be putting efforts into this area and bringing solutions to market in the coming months and years.    It was good to hear from educators on this however I would be very interested in hearing what the likes of the DfE, OFSTED and the examining bodies view is, however as yet they have remained reasonably silent.

Digital Headaches

It was good to hear Ian Phillips discussing Digital Headaches and highlighting the various issues and challenges around technology adoption, implementation, change, etc.    Using technology isnt without its problems and challenges and I think the encouragement and promotion of the need to share and discuss these issues, to try and seek solutions which are then shared, is an important message.   I believe conference events, including the networking and the sessions, are key to this as are groups such as the ANME.    Its interesting that digital technologies aid communication and collaboration, yet it is communication and collaboration we likely need to do more of if we are to seek to better handle the various digital headaches which exist.

Cyber Security

Cyber security in education is such an important topic and obviously therefore had its own session delivered by Abid Patel.   I must admit to being very much on the same page as Abid in terms of his thoughts regarding the risks and also regarding the measures schools can take in relation to cyber security.   The cyber discussion in education does feel all “doom and gloom” although I note that in the industry InfoSec conference I went to the previous day it was equally bleak yet the resources at hand for organisations, such as banks, is way beyond that which schools have at their disposal.    So, more resources, more money and more technology doesn’t seem to be the answer or the silver bullet to the problem of cybercrime.  I suspect this is something we will need to consider going forward.     Abid closed his presentation with some recommendations and it was great to hear him highlighting the need to train all staff as his first recommendation, and the need to have an incident plan in place as his second.    Cyber isnt an IT issue, it’s a whole school issue so everyone’s responsibility plus like fire safety, we need to prepare for the eventuality and have a relevant plan in place.   He then went on to raise the need to minimise data which I think is an often overlooked point.  The more data, systems, etc we have the bigger the risk so if we don’t need it we should be looking to delete or remove it.   He finished on the need to avoid complacency, where I think this is the balance we need to, but are yet to find, between doom and gloom, and complacency.

EdTech on a Budget

Emma Darcys presentation on embedding technology on a budget was really interesting indeed and I loved her focus on the need to be the change in your school and to be “highly aspirational for your students” yet also to not expect it to be perfect overnight.    It was the fact she focussed very much on the students and on learning rather than on the specific technology or platform which came out most from the session.    I also liked her advice regarding the need to pilot new ideas which aligned with the fact that things may not work as you planned or may go wrong, so piloting allows you to hopefully identify the speed bumps ahead of rolling out any technology solution widely.     Her advice to get out and visit other schools was also useful as I have done this in the past however in the last few years havent been out to other schools with quite the same frequency;   something I maybe need to seek to address.

Conclusion

As a first experience of this LGfL event, it was certainly a positive one.   I would have loved to actually stay behind and network further with people at the end however had to rush to catch my train and, if you read my blog occasionally, you will know my poor track record with trains.    There were lots of great sessions and in fact a number of presenters who I was unable to see due to other sessions, including sessions by Mark and Olly, which only goes to show the quality of the sessions on offer.    The close of the event marked the end of a tiring couple of days but all in all it was worth it and this is definitely an event I would look to attend again. So with that its back to my email inbox and the 300+ emails which have landed in the two days I have been out of school!

Day in the life: Half term edition

Last week was half term and from an IT Services point of view this represents an opportunity to catch up on things and to do maintenance and other works while the teaching staff and students are no longer on site.   As such I thought I would share another “day in the life” similar to my post from January 2022 (A day in the life of a Director of IT).

Start of Day

Have set myself a target of running 65km each month in 2023, trying to build some consistency into my health and fitness efforts.  As such it was up and out at 6am for a run.  On this occasion my run was cut short at around 3.5km out of my planned 6km due to not feeling 100%, however its still progress considering I lost a weeks worth of running at the start of February due to a heavy cold.

8:30am

In work for around 8:30 which is slightly later than normal, with this being the result of some ongoing roadworks which have now been ongoing for what feels like years.   I need to get sorted back in my office following the whole IT department including myself being relocated to the DT department to allow some essential power works to be done on our offices.   The first part of the day is quickly catching up on social media posts and looking at my calendar for the day to check what I have on.  As its half term the calendar isnt that busy although I have plenty of tasks to work on, so this means my time is very much self-directed rather than directed by meetings and appointments.   As we are in the middle of the week, Wednesday, I spend a little bit of time looking towards next week and allocating time for various meetings, preparation and planning and other tasks.   This is a weekly task I do to ensure I am always looking ahead and trying to be proactive in my planning as opposed to have to be forever reactive.   I have a number of 1:1 meetings planned with various staff so it is at this point

It isnt however long before an impromptu meeting arises to look at events management and how technology can be used in helping plan events in what is a very busy school with lots of things going on, whether its sporting, academic, music, drama, art or other events.   This meeting is followed by another meeting looking at inspection compliance and data requirements.   In both cases my focus is on trying to identify and simplify processes first before looking at how technology can be used.    Applying technology to overly complex processes in the hope of improving things is something I seek to involve as I feel it just created complex technology solutions which in turn tend to be expensive in terms of total cost to support, manage and maintain, but also tend to be fragile and more prone to fail.  

11:00am

One of the projects I am working on currently relates to using PowerBi to analyse academic results data.   As lunch is approaching I spend a little bit of time playing with my data model to see if I can get the outputs I would like.   It becomes clear that some of the data needs to be reprocessed into a slightly different form in order to facilitate the outcomes I am looking for.  

Lunch

When working on data exercises or little programming problems time can just disappear so before I know it lunchtime arrives and it is a quick visit to the canteen for some food with this then being eaten at my desk due to the main canteen undergoing some maintenance works.   The canteen staff as always do a fantastic job.  I particularly enjoy the Tunnocks Caramel Wafers which were on offer.   As I have my lunch a bang out a couple of emails in relation to the podcast, “In our humble opinion”, I am working on with Ian Stockbridge ahead of a recording session planned for this evening.

1:00pm

After lunch and I have two main tasks on my to-do list, being continuing working on the PowerBI data analysis and also working on an initial draft of a proposal looking at moving school servers to the cloud.  

Within the PowerBI project I find a lovely visual to present value added data comparing students actual grades with predicted grades based on standardised testing.   I then however hit a challenge in relation to looking at individual classes in terms of how to model the data.  This is something I will need to come back to.   And its important to note here that my belief is that data always has context so therefore the data in itself is of limited use without someone able to add the detail in terms of the individual students involved, events which have occurred, etc.

The proposal for a move to the cloud comes together quite well as I look to present the positives and the risks of such a move.  It is my firm view that most services will move to the cloud however I recognise that cloud hosting will be more expensive than locally hosting, when viewed over the longer term, however with that come some advantages such as improved scalability and better security functionality.    The proposal isnt at this point ready to be presented but it should be ready following a number of revisions and adjustments planned in the weeks and months ahead.   This, in my eyes, is a long but important project.

5:00pm

The end of the day has arrived and it is shortly after 5pm I leave for the carpark before driving to the car park which is my route home, inclusive of the ongoing road works.    Arriving home and the house is empty as kids are out so it is a couple of quick household chores and some reheated Pizza ahead of jumping on Teams at 8pm to record what will be episode 6 of the “in our humble opinion” podcast with Ian.   The episode seems to go quite well and we ended up having a further chat post ending the episode.   Following ended the call I quickly upload episode 2 and release it via our website and also via Spotify and other podcast channels.

9:00pm

Finally, the end of the day and a little bit of time watching TV before bed.    Currently this involves a number of “classic” 1980’s movies however it isnt long before I am too tired and the TV gets turned off before the movie ends.

Reflections

Half terms seem to go quickly but it is only when you stop and take note of what has been done, as I have done above, that you truly appreciate what is achieved.   Normally you simply get to the end of half term, wonder what has been achieved and then are drawn to things yet to do or the tasks which we be required come Monday when the term restarts.    But stopping and taking note requires time and when things are busy we often don’t allow ourselves that time.   Although reflection is important it is seldom urgent.    Maybe this has to change!And it is also worth noting that not all half terms or holiday periods are as busy as this one…..sometimes they are busier.

Balancing technology use

Have always been a fan of technology and of the potential impact of technology in education (note I don’t say EdTech 😉) however I have also been quick to point out we should never use technology for technologies sake;  We should ensure we use technology where it adds to, enables, enhances or even re-defines learning and learning opportunities, but we should also be comfortable not to use technology where appropriate, where it might distract or where it adds nothing or little to learning.    It was therefore with interest that I read an article in relation to a Dutch supermarket chain where they are reintroducing “slow checkouts”.

Slow checkouts

In the supermarket I visit on a regular basis as part of my weekly shop I had observed the steady removal of the conventional checkout staffed by a checkout assistant, and the move to technology enabled checkout solutions where shoppers simply scan their own shopping and pay via an online terminal.   This all makes sense in terms of efficiency and getting people in and out of the supermarket quicker, which seems to make sense from a consumer point of view;  I want to get my shopping done and get back home with as little delay as possible.   It also likely works from the supermarkets point of view in reduced cost and increased flexibility;  You don’t need a checkout assistant for each terminal so a reduced staffing bill and the terminals don’t need breaks or holidays.

So from a “lets use technology” point of view it all looks rather positive, and this is where this article comes in as it highlights that some customers actually view the shopping experience as a human experience, and look forward to the interaction at the checkout with the checkout assistant.   Consider the impact this couple of minutes of interaction might have on an otherwise isolated pensioner or single person.  The impact is notable.

How might this reflect on schools?

The purpose of school is learning and learning is an inherently social experience.   Additionally, within schools some of the learning relates to actually learning and developing social skills.   As such, like with checkouts in a supermarket, I think we need to keep an eye on the balance between using technology and the social side of life in schools and colleges.   Actions taken in relation to technology use will impact on the social side of school life and correspondingly actions to change the social side of school life will likely impact on technology use.    I think this might be particularly important at the moment in the significant discussion around the use of artificial intelligence and solutions such as Chat-GPT.   How can we make use of these solutions without losing out on the social side of learning, on discussion, peer of peer interaction and whole class involvement, etc?     How can we gain efficiency benefits through automation and AI based personalisation in teaching and learning, while maintaining social interaction with peers, teachers and others?

Conclusion

I think this plan to introduce more “slow” checkouts serves as a flag highlighting that the march of technology, although largely beneficial and positive, may have other implications that we need to ensure we consider.    We need to remember the social animal that we are, the things which make us different from the automated nature of technology.   And in doing so we need to find a balance between the efficiencies and accuracy of technology and the variability and social interaction which underpins the human animals we are.

References:

Is There a Future for Chit Chat Checkouts? – Issuu

Jan 2023: a quick review

It’s been a busy January and I can’t believe how quickly time has flown.  As such I thought it might be a good opportunity to take stock and do a little bit of reflection using my 2023 pledges as a starting point.

Podcast

I set a plan for releasing a podcast of at least 6 to 8 episodes at some point in 2023.   This has led to a discussion with a colleague, Ian Stockbridge, where we have been discussing some sort of collaboration for a while now however never managed to actually put aside time and make anything happen.   In January however we both have put time aside and started a little Podcast project with 5 episodes already recorded and a few more planned.   As such it looks like my plan to get a podcast released is well on its way and likely to see fruition and the release of episodes in Feb/Mar this year.

Time Management

Am not sure much has changed on the time management front as January has certainly flown by.   I do however hope I have started to build some new more effective time management habits however only time will tell.

Running

It was a ropey start to January with no running at all done in the first week however I picked up in week 2 and by the end of the month had managed 12 runs and 65km.   The 65km mark is higher than the 50km per month I planned, but would see me again break the 750km mark as I did in 2021 and 2022.  As such this is progressing well.

Reading

Managed one book so far in January, mainly due to a train journey which allowed me to get a significant amount of reading in.   Continuing to read will be very much dependent on my finding the relevant opportunities and time in my day as we progress through the remainder of the year.   I suspect this is one pledge which I may fall short on.

Big Picture

I have already taken the step to roll smaller tasks together however I still think I am being drawn to more operational rather than strategic matters.  I suspect this is something I will need to continue to work on during the course of the year.

Holidays and Experiences

January hasn’t provided too many opportunities however I already have a couple of plans which I am looking to put in place in relation to building experiences and arranging holidays.   I am also trying to ensure I note any achievements so I am better able to reflect when, in the future, I look back on 2023.

Contributions to Edu and Tech

I have already had a few opportunities including a podcast, a webinar and also some guides I have been involved in producing.  In terms of the remainder of the year there are a few events I hope to be involved in plus a number of different ideas and projects I am actively seeking to explore.   I have also enjoyed contributing to discussion in relation to Artificial Intelligence such as ChatGPT as I see such potential for the use of AI solutions like this however I also see significant risks which we need to consider and seek to mitigate.  January has also furnished me the opportunity to attend my first face to face conference of the year in a Microsoft and ANME event at which I was an attendee, finding it to be useful and interesting.    Overall, I hope that when I look back, 2023 will have been a good year in terms of my contributions to education and technology in education.

Work

I have enjoyed spending a bit of time discussing digital citizenship with various year group assemblies both in December but continuing into January.   This is definitely something I want to build on going forward.   Equally enjoyable have been the esports groups I have been involved in who have positively took on competition among themselves, and who hopefully may consider moving on to compete with other schools/colleges in the 2024 season.

Conclusion

I have achieved more in January than I thought I would have done, albeit this means I have been very busy indeed at times.   In turn this has meant time has flown by, however it has also meant I have not had the reflective time I would have liked but sadly you cant have it both ways.    If I had more time stopping and thinking, I doubt I would have had the time to achieve as much.   As such I will need to keep an eye on this balance and check it continues to be at a point I am happy with.  I note as I write this that the start of feb saw me fall ill with a cold;  Was this just due to weather or maybe just trying to do a little too much;  I am not sure.

In terms of new opportunities and experiences I think I can already identify three in my collaborative podcast, a little consultative work and also in the initial discussions regarding a conference in Europe at which I will hopefully contribute later in the year.  Given only one month gone, I think this is good progress and something I can continue to build on.

So, 1 month down, 11 months to go……..onwards to the rest of 2023!

ANME and Microsoft Event

So, Friday morning was an early start, up at 5:20am for a 6:20am train heading to Reading and an ANME and Microsoft event at Microsoft’s offices.   As always, I had my concerns regarding potential travel mishaps as often happens with me.   I was however prepared with multiple cans of “the Bru” to keep me going throughout the day;  I suspect Microsoft arent yet forward thinking enough to supply the Bru.   As it was, it turned out my expectations were correct;  Many less acceptable brands, such as Coke, were available but not a single Bru in site, so that’s the event marked down not long after it had even started!

It promised to be a busy but good day, with this event originally having been planned for late in 2022 with it cancelled at the last minute due to adverse weather conditions.   It was a shame this happened, albeit understandable.

Networking with the IT network folk.

So, like a lot of events one of the key features was catching up with quite so many great people all contributing to the use of technology in education.   The ANME’s Rick Cowell introduced the ANME and Microsoft even before others such as Alan Crawford and Kevin Sait presented on various topics.    Then there were the ANME ambassadors, Peter Othen and Ian Stockbridge to but name a few (and apologies to those I have missed off).  

Ian interestingly enough was wearing a T-Shirt which relates to a little project we have both been working on during Jan; Further info on this to be shared soon.

Every event I attend continues to emphasise the fact the “the smartest person in the room, is the room” and therefore the more people we share, interact and collaborate with, the better, with this being one of the key purposes of the ANME.

The presentations

In terms of the presentations and the event itself there were some techie discussions looking at Intune, a really useful session exploring Microsoft licensing as well as more strategic sessions looking a school 1:1 journey and the benefits of the MIEE (Microsoft Innovative Educator Expert) and Microsoft Showcase School programmes.   From my point of view, I took quite a bit away from a number of the sessions particularly in relation to Microsoft licensing and the use of Intune.   The use of Intune is definitely something I think we need to build on.   Additionally I noted references to the importance of having a plan regarding infrastructure including ongoing replacement, and the need to consider cyber security/resilience;  Both these issues are key and should be part of initial planning ahead of tech deployment, particularly in relation to mobile devices or 1:1 programmes.   They also need to be continually reviewed in relation to changes in technology usage and changes in the available technologies themselves.

On the way out

Upon the conclusion of the event and after a nice group photo, which hopefully will be shared in the near future, I arrived at the train station a little early.   I therefore availed myself of a bar next to the station for a quick pint.  There I ended up chatting with a stranger also waiting for a train.    This highlighted to me the continuing importance of social contact and the totally random interactions which technology doesn’t tend to currently provide.   Technology continues to be a tool but we need to use it to support and enhance our lives, where our lives are that of social animals who crave interactions and especially those which are outside the norm.  It was very nice to share a pint and a chat while waiting for a train.

Conclusion

It was great to visit the Microsoft offices, to catch up with so many people I already know and a few new people along the way, while listening to some technical tips and some more strategic insights.   This was my first in-person event of 2023 and I can only hope that the events later in 2023 will only build and enhance on this.    Onwards to the rest of 2023………

School IT Tendering

The recent court case in which a school management information system (MIS) vendor took a multi-academy trust (MAT) to court is of concern to schools.   It highlights the potential risk of vendors taking schools, colleges or multi-academy trusts to court where decisions don’t go their way.   In these cases, for me the educational institutional organisation will always suffer a loss, independent of any court decision as their plans have to be put on hold while any court proceedings are undertaken.

Now first, and to be very clear, I don’t have all of the details as to the court case in question so what follows are some general thoughts and my personal opinion on the information I have read in relation to this case, and also on the wider risks and implications.

Tendering processes have to be clear and fair

I think this is one of the key issues here, that any tendering process must be fair to the parties involved and that the methodology should be clear.   Time spent on ensuring this can hopefully prevent time lost in court cases.    It therefore is important to consider the factors that you will decide will influence your decision making.   Some of these are obvious, such as cost, service level agreements, the vendors reputation and size, while others are maybe less obvious.

Total cost of ownership

Examining the total cost of ownership is critical, as the cost of a solution, whether it is a software solution, hardware solution or mixture of the two, is more than just the upfront and annual costs.   There are the costs incurred through use of staff time during the setup phase and then the ongoing maintenance of the solution.   There is the cost of training staff to use the new solution, with this often being a largely hidden or at least difficult to predict cost.    These factors which relate to change management need to be carefully considered and weighed up.

Change management

This is where, in my personal opinion, the issues examined during the school management court case appear to have gone a little wrong.     In this case one of the vendors already had a separate contract for some of the schools within the MAT.   The tending process however did not include these schools so was clearly separate to this contract.   The courts assertion seems to be that the consideration of discounts in relation to this unfairly influenced the decision to go with this vendor, meaning the competing vendor was at a disadvantage from the outset.

A pragmatic view

As a Multi-Academy Trust you want consistency in your MIS due to economy of scale and ease of support when working on a single solution rather than differing solutions across schools.   This put one vendor at a disadvantage from the start, in tendering for a new contract limited to a subset of all schools.   I wonder if the school could have approached the existing vendor regarding exit from their contract and put out a tender for all the MATs schools?    I suspect the existing vendor may have been reluctant here however it seems, in hindsight, to have been one possible solution.

We also need to acknowledge the real-world disadvantage; As the MAT is already using one vendor they already have experience of that vendor, including trained and experienced staff in using it, experience migrating to it or setting it up, etc.   In any abstract examination of two equal solutions, where we have a positive experience of one of the solutions, plus have people already trained and skilled such that they could support others as a migration is undertaken, it seems clear to me that we would tend towards this solution, thereby disadvantaging the other.    It’s the availability bias, its confirmation bias, and its risk aversion and sticking with what we know versus what we don’t.    I note that if the current solution was poor and ill fitting in the schools currently using it, this would likely have disadvantaged them in any tendering process.   The fact it didn’t suggests to me that the solution in its practical, everyday use, rather than in a sales demo, has been viewed at least neutral if not positively.   I also note, assuming the two solutions did compare equally when disregarding the fact the MAT already had practical experience and skilled staff working with one of the solutions, would we then expect the MAT to simply flip a coin to pick a solution and in keeping the selection process fair?

Conclusion

For me this whole incident is of concern.  We are in a time of limited budgets plus time pressures yet this court case took up both and may signal similar cases occurring with other vendors and schools.   I note that the MAT is planning to appeal the decision so this may help in providing some clarity but only time will tell.   In the meantime, it highlights the need for care in tendering processes especially where they relate to bigger sums, such as where large MATs may be involved.    My learning experience from this incident seems to be that time spent in planning the process and ensuring transparency at the beginning may prevent time loss further down the line.    Sadly, it has taken this incident to make this more apparent.

The only final thought I have to share is that I hope it all gets resolved as soon as possible as until it does all the schools in the MAT, and all the many students they support are simply sat waiting to find out what will happen next.  This period of watching and waiting can’t be a good thing.

References:

United Learning loses High Court battle over £2m MIS deal (schoolsweek.co.uk)

ChatGPT and IT Services

I recently wrote an article for the ANME on ChatGPT and on the benefits but also risks.   You can read this here.   My view is that AI models like ChatGPT are going to become all the more common and also more and more accurate, and therefore we need to explore them and identify how they might be positively used within education.   Seeking to block their use is, in my opinion, guaranteed to fail.   

Following my post, I saw a reply on twitter to the article with ChatGPTs view on AI and education.  You can see this here.    It picked up a couple of points which I hadnt included in my piece and I note that some of my piece actually included content generated by ChatGPT itself.    It wasn’t obvious that ChatGPT had a hand in both pieces which suggests it wont be easy to identify where ChatGPT is used.

All this got me thinking about how ChatGPT might benefit IT Services and the IT teams particularly in schools.   As such I gave some quick thoughts as to possible uses cases, which I have outlined below:

User guides and Help

ChatGPT can be used to create a knowledge base of information that can be easily accessed by IT staff and other school personnel including simple user and help guides.  This seems like the most obvious and easiest use of ChatGPT;  I have already tried asking it some questions in relation to iPad related issues and its responses were clear and accurate.

Creating software and other solutions

Where schools are creating their own internal software solutions including website solutions, ChatGPT can help with the basic code building blocks, thereby speeding up development.   It will still require human input to finalise the projects and add that bit of creativity and flair however ChatGPT can get us part of the way there, thereby saving time and resources.

Policies, processes and procedure documentation

Writing policy and process documentation can quite often be a long and laborious job but ChatGPT and other AI language models can quickly put together a basic document which human staff can then refine and customise to fit the school.

Chatbots

ChatGPT can be used to create a chatbot that can interact with students and staff, answering questions and providing information.   This therefore allows IT support staff to focus on more complex issues or more strategic tasks.

Language Translation

Where schools include non-English speaking students ChatGPT can be used to assist IT support staff in communicating with non-English speaking students and families by providing translations in real-time.

Process automation

A number of the above relate to process automation where ChatGPT is used to automate common support tasks, such as answering frequently asked questions, troubleshooting basic technical issues, and providing instructions for software and hardware.   There are likely other areas where simple processes can be automated through the ChatGPT or other AI Language models.

Conclusion

I think one of the key conclusions I arrive at from my thinking is not related to the benefit of using ChatGPT, or other AI language models, in itself, but for the potential for ChatGPT and a human user to work together.   This hybrid approach of AI and human is, in my view, the way forward as both complement each other.  The AI solution can easily do the basic and repeatable parts of a task, such as creating a user guide, while the human can bring that flair and creativity to make such guides engaging, accessible and usable.    It isnt a case of ChatGPT or humans, or ChatGPT replacing humans.

I suspect there are many other applications of ChatGPT within an IT Support or IT Services capacity which are yet to be realised and I look forward to finding out more in terms of how AI Language Models can enable IT staff to deliver, enhance and even redefine the services provided to users in schools and colleges, and to the communities they serve.

These are interesting times!

Ransomware – A criminal enterprise

A recent story of a ransomware incident impacting a hospital for sick children highlighted for me how ransomware, and by extension other cyber-crime, is often a criminal enterprise.   It is run by individuals and groups in much the same way that a conventional business or enterprise would be run, but to a criminal ends.

The story in question related to a ransomware incident which impacted on SickKids just prior to Christmas this year (you can read more here).    The incident was reported as resulting in longer patient waiting times however where this story diverges from the normal ransomware story is that a ransomware gang publicly apologised for the attack and provided resources to help the hospital in the form of a free decryptor tool.   Now it is unclear if the decryptor worked on all or some of the effected systems, or even if it was used at all, as using a file provided by a criminal operation doesn’t come without its risks.   The ransomware gang also acknowledged that the attack came from a “partner” and that they have been expelled from the ransomware gangs “affiliate program” for violating the gangs rules.

If we change the context to a simple and legal business operation a lot of the above would still make sense.   Affiliate programs, business or partnership rules, a public apology for an error plus the offer of support;   This is what you might expect from an conventional business operation, not a criminal gang.

This I believe is the big challenge for education and the wider world, that we need to accept that some see a business opportunity, an opportunity to make money off the illegal activity of cyber-crime.   While this continues to be the case criminal gangs and cyber crime will continue to exist.   And if we consider increasing technology usage and increasing data volumes being gathered in society as a whole, this opportunity can only be viewed as continually increasing.    Additionally, if we extend the business analogy these illegal gangs will likely be constantly seeking to improve, expand existing revenue streams and create new revenue streams in much the same way as a conventional, and legal business would do.

So cyber crime is likely to continue to grow as a threat and this is pretty inevitable.   What do we therefore do to try and protect ourselves?    For me it comes down to a number of things, to organisations but also to individual staff, to seeking to regularly review, test and improve defensive measures, while also preparing to deal with an incident when it should eventually arise.  It is about building awareness as to the risks and preventative measures and building a wider cyber culture in organisations.  

All of this makes me think of business competition, where two business fight it out in a given sector or product market, to see who wins.   Coke vs. Pepsi for example.  Here however one business will be legal, fighting against another illegal, criminal enterprise.    I can’t help but think that this is an inherently unfair fight but one that will continue to become more and more common!

Pledges for 2023

In thinking about the pledges for the coming year I think I need to include an equal share of big picture, more strategic aims, alongside some more measurable smaller targets.   I think this should provide a balance between things which will be easier to assess in terms of achievement at the end of the year, alongside aims which are much broader, more challenging but also equally more difficult to evaluate come the end of the year.

So lets get into my pledges for 2023…..

Podcast

I last did some short podcast episodes in 2021 with a plan to build on this in 2022 however other priorities meant this didn’t happen.   It is definitely something I want to progress and something I have been in discussion with a colleague about, however have so far not managed to progress.    For 2023 it would be good to get maybe 2 seasons of podcasts produced and shared, with hopefully at least 6 or 8 episodes in each.    My thinking would be focus on cyber security, digital citizenship, data protection and technology in schools as the key themes of the podcasts.

Time management

The last few years have felt as if time has been flying by, with weeks, months, terms and years flying by in what seems like the blink of an eye.   I think therefore, in the year ahead, I want to look at how I manage time particularly trying to ensure I allocate specific time for reading, for exercise, for relaxing, etc, building up appropriate habits in relation to how I use the finite time available in each day, week, month and year.    Part of this will likely start with some long term initial planning at the start of the year in January.   My hope is that through better planning of my time I will be more satisfied with how it is used, but also will achieve a better balance between being busy and relaxing.   

Also related to this, especially at home, I need to let and encourage others to contribute rather than trying to take things on myself.  More delegation should hopefully allow me to achieve more or at the very least focus on things which are more important or where my efforts add the most value.

Running

I would again like to keep up my running in 2023 however with more consistency.  As such am thinking a minimum of 50km per month, which would equate to 600km for the year as a minimum.   I would also like to very much achieve at least one 10km run every two months, so meaning I should have completed six 10km runs by the end of the year.   Now it would be good to achieve more however I am also concious of avoiding pushing my exercise too much.    From a weight point of view I want to try and keep my weight around the 84kg mark, which was always part of my aim in terms of regular running.

Reading

Having struggled with reading in 2022 I would like to again stick with trying to read 6 non-fictions books by the end of the year.  This equates to one book every two months which I think should be achievable.    I already have a number of books purchased ready to read.   I will share some info on some of the titles in a future post.

Bigger picture

The last couple of years I have worked hard on maintaining a to-do list however I feel this may have led to me focussing on things at a micro and small scale, and in focusing there I have taken my eye of the bigger picture.     As such, in the year ahead, I need to spend more time looking at the bigger picture, at strategic tasks and aims over the smaller day to day tasks.    Part of this will be rolling up the regular day to day tasks which currently exist as separate tasks to achieve and considering them as a singular grouped task, taking the small tasks each day and bundling them up as routine single task.   Equally I will need to establish the more strategic projects, tasks and aims that I want to look at possibly either on a monthly or termly basis.  

Holidays and Experiences

I would like to ensure I create some new memories, particularly family ones in 2023.    There are clear opportunities over the summer holiday period, easter holiday period and also key points in the year such as my birthday, wedding anniversary, etc.   I need to make sure that I make the most of each of these opportunities.   I think it will also be important to take photos as a record of events so I have something to look back on and refer to.     Linked to this, I think it will also be important to continue journalling and keeping records of achievements, etc, on a week by week basis, again so that I have something to refer back to in being able to more effectively and accurately reflect on the year once I get to the end of it.   Part of me wonders about having achievements and challenges as part of my journal template so that it makes me stop and think, plus take note as I regularly seek to journal my thoughts and feelings.

Contributions to the wider Edu and Tech communities

I would very much like to see me building on 2022 in 2023 including continuing to contribute to other organisations, podcasts, blogs, magazines, etc with my thoughts and ideas.    It has been very enjoyable and at times challenging to do this in 2022 however I have definitely considered it to be worthwhile so it is clearly something I want to continue.    I would be particularly good to be involved in some bigger conferences if possible and even in some international events however this will be dependent on logistics, etc.     It will also be useful to explore the potential for new opportunities and challenges so this needs to be something I keep my eyes open for as 2023 progresses.

I have considered personal studying a certification as an option for 2023 however had decided that the cost v benefit especially of the technical certifications I have been looking at is not sufficient to justify the time, effort and cost.   This may however be something for me to reconsider as the year progresses.

Work

In work I cannot think of a particular target or focus in 2023 however if there was to be something it is in relation to innovation and change.   I would like to be able to focus on innovation and change projects and hopefully creating a culture and appropriate support functions which encourage and promotes this.   Other than this, I hope to support the members of my team to grow and develop such that they are able to continue to feel engaged, challenged and also to better contribute to the school.

Conclusion

In work I often use a single word or phrase as a theme or focus.   I think this might also be useful in setting my pledges for 2023.  So what one word or phrase would summarise what I want to achieve:

              New opportunities and experiences

I think the above summarises what I want from 2023.   2022 has felt a little routine, albeit with some notable achievements and positive points, but I just don’t feel there were enough truly memorable moments mainly as our memory needs the unusual and the new.   So in 2023 I hope to try and find and achieve the unusual and new.   Here’s to 2023 and the year ahead.   

And happy new year and all the best for 2023 to all in my PLN.

Reflections on 2022

We are at the end of yet another year, and this time, the end of 2022 so its time to briefly blog a bit of a reflection on my year. The easiest place to start in reviewing the year is the pledges I made at the beginning of 2022.

Exercise and Health

2022 saw me once again reach 750km of running for the year however it saw me much more inconsistent than I had been in 2021.   Although I managed to run over 100km in each of 4 months, more than I had managed before, I also had some months where I achieved very little distance at all.   In terms of distance, I did finally manage to achieve a couple of 10km runs although these runs were rather broken and slow.     My speed over the whole period continued to be rather slow, being on average 6:21 min/km whereas I would have very much likely to have been closer to the 6-minute mark.  That said, throughout my years running my focus was always on achieving the distances regularly rather than on building up my speed.    Towards the end of the year, I did start to suffer some joint and muscle pains so decided to rest from mid-December onwards to allow me to then look to restart in 2023.

I suggested at the start of 2022 that another health related plan was to reduce my alcohol intake.  Sadly, this didn’t really happen and the idea of a “dry” month certainly never looked like happening.   Now, I enjoy a beer especially when watching the football or a good film, plus it is one of the few vices I believe I have so I am not too disappointed on failing to meet this pledge.   It is important to balance trying to achieve things, to work hard, etc, with also having a bit of fun.  I suspect my alcohol intake is overall slightly less than in 2021 although I don’t have any really evidence to support this, so this may simply be me justifying not doing more.

Another area of health which didn’t work out in 2022 related to dental accidents with a number of accidents during 2022 resulting in dental treatment which I find difficult, and that’s even before, as a Scotsman, I get to having to pay for it!

I also note that as I finished work in December I fell ill with a bit of a flu (not covid!).  Upon looking back to 2021 the same issue had occurred with illness in December.   I wonder if this is me simply pushing too hard and failing to consider my health, then as the term and year ends and I relax, the strain on my body catches up with me, manifesting in illness.  Maybe something to think about next year in ensuring I take care of myself as term ends in order to hopefully avoid a period of illness over the festive season.

Wellbeing /Happy memories

Sitting here writing this things don’t quickly come to mind although a family holiday abroad, our first since the pandemic does come to mind and was enjoyable.  I also thoroughly enjoyed a trip with my wife as part of our anniversary which saw us spend a few days in London together, even taking in a stage show and seeing a number of historic sites around London.   There are also a number of other significant memories created during the course of 2022 however I will not go on to list these here.  So this is all positive.

I think part of the issue here is that I maybe don’t have a great long term memory and therefore find it difficult to quickly reflect.   To that end I started noting things, achievements, etc, starting in March 2022 to help me with this.    Reviewing this it seems clear a vast majority of the notable things from 2022 relate to either my job or to the wider education and technology sectors in which I work rather than to personal or family related things.  This is something I need to think a bit more on in terms of my work/life balance and whether it is a balance I am happy with.

One memory I will have for 2022 will definitely be turning up to the Houses of Parliament to attend a morning meeting, but sadly attending on the wrong day, a day to early, followed by feeling ill and not being able to attend the event on the correct day.  Ooops.

Reading

I didn’t read quite as much as intended or would have liked during the course of the year.   I think I maybe managed 6 or 7 books rather than my normal 12 books although I did start to read some fiction in addition to my non-fiction, enjoying re-reading Frank Herbert’s Dune and also a number of HP Lovecraft short stories.    The issue was generally one of time and priorities with reading sitting with a reasonably low priority.  This was however helped by the various conference and other events I attended which required train travel, thereby providing me with an opportunity to catch up on reading.

Contributing

This is likely the area where I think I did best during 2022.   I had opportunities to contribute to several different education and technology conferences or other events as a speaker, panellist, or guest while also developing a number of different bits of content for various organisations.   There were also many brilliant opportunities to network and catch up with colleagues from across the UK including the ANME ambassadors, Bukky Yusuf, Mark Anderson, Al Kingsley, Olly Lewis, Abid Patel and Emma Darcy to name but a few.  The fact that Abid Patel presented me with a can of my favourite Bru (intentional spelling) at an event being a particular highlight.   I was also both surprised but also very pleased to be nominated for Network Manager of the Year as part of the EduFuturist awards for 2022.  This was definitely not something I had expected or even hoped for.    As such am not sure I could have achieved much more that I did in 2022.    Here’s hoping for the same kind of opportunities in 2023.

Work

I think the year in work went well with the fact I have began to take notes of achievements being a useful aide-mémoire to help in assessing this.   When I addressed my team before the school broke up for Christmas it was good to be able to go back to the summer holidays and the beginning of term and list off some of the many things we have done, introduced or changed during the course of a single term, where had I not noted these down they may have simply slipped from memory.  

Other achievements

2022 once again saw me take on an external accreditation in ISC2s Certified in Cybersecurity.   It had been a number of years since I had last needed to take on a proper exam so I was a little nervous.   As it turned out a lot of the content overlapped with some of the other accreditations I already held and as such I didn’t find the exam to be that challenging but was still happy to achieve confirmation of my achievement of the certification.

Conclusion

2022 was a busy year and I think I crammed quite a bit into it.   I think one of my issues is that I seek that single highly significant and memorable event where this just didn’t happen in 2022, or indeed in a number of the preceding years.    This may detract from the many lesser events and achievements I did reach in 2022 and hence leave me feeling a little depressed or under appreciative of what I did achieve.   For 2023 I need to get passed this and be more positive and appreciative of that which I can and do achieve.

And so with my quick review of 2022 out of the way, it is onwards to 2023.   I want to try and treat 2023 as a fresh start and new year so hopefully be able to look back, around a year from now, and find my reflections on 2023 are not merely a repeat of those from 2022.    My next blog post will therefore focus on pledges for 2023 and how I might bring about the change I would like to see.